Refund Policy

Astrika runs on a wallet: you add money in rupees and spend it on AI-generated Vedic readings and Prashna answers. Our refund policy is designed to be honest about a product whose output is interpretive: we automatically refund any amount charged on a technical or quality failure, and we refund an unused wallet balance on request within 7 days of purchase. We do not refund money already spent on a successfully-delivered reading purely because you disagree with the interpretation, the same way a printed jyotish book cannot be returned because you disliked the author's view.

Astrika refunds your wallet balance automatically, with no email or contact required, in any of these situations:

• The reading engine fails to produce a complete reading (technical error, upstream model overload, or quality block).
• A Prashna (question) answer fails our internal quality audit.
• The reading engine asks you for clarification instead of giving a substantive answer.
• A payment is captured but the money fails to land in your wallet due to our error.

The refund appears in your wallet balance within a few seconds of the failure. You will see the balance restore in the navbar on your next page load, and as a line in your wallet history.

If you have added money to your wallet and want a money-back refund, you may request one for any balance you have not yet spent, within 7 days of the original purchase date.

To request a refund: email support@astrika.infrom the email address registered on your Astrika account, with subject line "Refund request - <your order ID>". Order IDs appear on the email receipt sent at purchase.

We process eligible refunds within 3-7 business days to the original payment method via Razorpay. Bank processing times may add 1-3 additional days.

Your wallet balance is already in rupees, so the refundable amount is simply whatever you have not yet spent from that purchase, no conversion or pro-rata math involved. Money already spent is not refunded.

• Money already spent on a successfully-delivered reading or answer. Vedic readings are interpretive guidance, not factual deliverables, so disagreement with the content alone is not grounds for refund.
• An unused balance older than 7 days from purchase. It remains spendable on your account, it just cannot be converted back to money. Your wallet balance never expires.
• Free readings. The first reading per account is free and outside this refund policy.
• Note on processing fees: when we issue a refund through Razorpay, you receive the full amount you originally paid. Razorpay refunds the processing fee back to us separately.

We will consider refunds outside the 7-day window in cases of: unauthorised payment, duplicate charges, account compromise, or a sustained service outage that prevented you from using the balance you purchased. Email support@astrika.in with details and we will review case-by-case.

We prefer to resolve refund requests directly. If you dispute a charge with your bank or card issuer (chargeback) before contacting us, we may suspend or close your Astrika account pending the dispute outcome. Please give us a chance to address your concern first.

For any refund question, write to support@astrika.in. We typically respond within one business day.

Astrika Technologies, Bhubaneswar, Odisha, India.